Every business owner is on the hunt for those silver bullet campaigns that will turn your organic website traffic, website pages, email newsletters, and other copy into dollar signs. Well, it doesn’t actually work that way. There are some staples, like quality and trust—that have to be woven up through the center of all your content to build that marketing material bridge from consumer to customer. The good news is, your word choice is your first line when building that trust, through your branded content, SEO efforts, online profiles, social media posts, and website and landing page copy, and more.
Words have the ability to inspire action in people—this is what copywriting is all about. But as many words as there are in the dictionary, coming up with natural, powerful, non-repetitive words and phrases that appeal to your audience is a challenge. So in this post, I’ve put together a list of words to give you a starting point in writing quality, trustworthy copy that:
- Reduces risk
- Reduces uncertainty
- Builds trust
- Invites purchasing
- Creates urgency
- Sparks curiosity
- Connects with your audience
- Communicates value
- Conveys authority
- Infers growth or benefit
Consider this your guide to refer back to when you’re stuck on coming up with copy, whether for an ad, email, landing page, quick blurb, etc. But don’t consider this your end-all. Use it as your launchpad to come up with your own words and phrases that reflect your brand voice and values.
Marketing words phrases that reduce risk
Minimizing a customer’s perception of risk will make them that much more comfortable making the decision to business with you. Try to use phrases in your marketing copy that communicate reassurance that they aren’t at risk of losing money or being tied into a long-term commitment. A sense of predictability or set of expectations is the goal here. Some words and related phrases include:
- Guaranteed or your money back
- You can unsubscribe at any time
- We won’t flood your inbox
- No obligation
- No purchase necessary
- Cancel at any time
- What do you have to lose?
- Free returns/full refund, no questions asked
- Try it first
- Book a demo
- Talk to [representative] to see if [business name or product] is right for you
Notice that the language here is not fancy jargon but everyday language that resonates with customers. In most cases, you should have a page that states your guarantee and return policies and how/why they work so customers can truly see that there are no catches. Of course, don’t offer anything you don’t promise or can’t describe in detail.
Marketing words phrases that reduce uncertainty
Uncertainty is one of the biggest barriers to entry for any conversion action you’re trying to get your customers to perform within your funnel. Of course, the first step in reducing uncertainty is to build brand awareness, as the more familiar a consumer becomes with your brand, the more likely they are to trust and get to know you. The more they know about your brand, the more seamles their journey will be from browser to customer. Here are some key words that stand out to website visitors to help reduce uncertainty and boost confidence in engaging further with your business:
- First month/time period free
- See for yourself
- No hidden fees
- Check out a sample report
- Money-back guarantee
- The [business name] guarantee
- Risk-free guarantee
Marketing words phrases that build trust
Reducing uncertainty is only the first part of the equation when writing effective marketing copy. You’ve also got to build up trust. Here are some phrases to include in your assets to give your customers more reasons to continue engaging with you:
- Check out our testimonials page
- See our reviews (Here’s how to ask for and get more of them)
- See our resource libary
- Check out our FAQ section
- Chat live with a specialist
You’ll notice that some of the words and phrases in certain sections overlap, since they help to communication different intentions depending on context.
Marketing words and phrases that invite purchasing
People must be able to visualize how your product or services will change their lives for the better. But the focus should not be on your product or service; it should be on the value your customers will get out of it and how easy it is for them to obtain it.
- [Achieve main benefit[s] you offer] and sign up today
- How can [business name or product] help you [achieve XYZ?] Find out for yourself!
- What do you have to lose?
- Give us a shot!
- What’s in it for you? [Then answer that]
- Take advantage of this special offer
- A bargain you can’t beat
- Do you want to/Are you ready to [insert benefits of your services here]?
- See the results you want/Real results
- Achieve growth/[other ultimate benefit your customers are seeking]
- Start achieving [XYZ] with [business name or product] now
- Become [adjective your customer wishes to become] with [business name/product]
Knowing the right feelings, benefits, and achievements to put into the brackets above will depend on your knowledge of your customer. And keep in mind, your post-COVID-19 customer has changed, so make sure to do your market research!
Marketing words and phrases that encourage urgency
Running a sales promotion for a finite period of time is a great way to get people to act. Try using these words in your next time-limited offer:
- Download now/today
- While supplies last
- For a limited time only
- Save your spot
- Sale ends [Saturday]
- Act now before time runs out
- Get it while it’s hot
- Last chance
- Don’t want to miss/Can’t-miss
- Offer ends soon
- Limited-time offer
- Download now
- Call today
- [Hours:minute:seconds] left to
Even if you aren’t running a finite offer, placing the word “now” or “today” after a call to action can make a difference in how it impacts the reader and encourages them to act.
Marketing words and phrases that spark curiosity
Copywriting strives to encourage customers to engage with you on many different levels. Whether you’re using words to get newsletter signups, more visits to your blog, or to write more compelling website copy, the key is to make them curious enough to take another step. And yet another step. Here are some words to bring about curiosity and engagement.
- Learn how to…
- Get access to
The key here is not to be too ambiguous. And to actually deliver on your promise. Make the value or key takeaway clear, then invite your audience to actually get there with the help of your business.
Marketing words and phrases that connect with your audience
Relating to clients on a personal level goes a long way in winning and keeping their business. As I’ve stated elsewhere in this post, think about your target audience’s problems, goals, challenges, and ideal situations. Describing these pain points and desires helps to demonstrate to your readers—in your website, promotional emails, landing page copy, and more—that you really know them, can empathize with them, and even be the answer to their problems. Try out these words and phrases as a starting point to this approach:
- Ever wish you could/Ever wish there was a…
- Finally, a …
- At last…
- Aren you tired of…
- We get it…
- We’ve got you/We’ve got your back
- Discover what it’s like to…
- Look familiar?
- Experience a world free of…
- You deserve…
The underlying strategy with these words is the bridge after bridge strategy—the third of five effective copywriting formulas we cover in this post. The idea is to identify your potential customers’ pain points, then lead them down the imaginary road toward their new and improved self/situation made possible by your business. When people can visualize their better situation, the steps to get there become more appealing to them. To be clear, this is not a form of manipulation. It’s effectively articulating the problem your business solves or the ultimate benefit it brings to its customers.
Marketing words and phrases that communicate value
In addition to reducing uncertainty, it’s important to give that extra boost of confidence that your product, service, or special deal is worth it. Quality will never stop being important to the consumer and addressing it in your marketing and ad copy is essential:
- Top/top notch
- Best value
- Equivalent to
- Harness the power of
- [Location]’s best
- Get the most out of your money
Note that these are more broad statements of value to start with. Think about what is of most value to consumers within your niche—is it handmade? Eco-friendly? On-demand? Locally-sourced? The more specific, the better.
Marketing words and phrases that convey authority
Using authoritative words does not automatically grant you authority—writing quality content, promoting your business across various channels, building your reputation, and optimizing for Google’s ranking factors to get on the first page of Google helps with that as well. But if you are a stand-out business in your industry, niche, or community, try using words like these in your marketing content:
- Cutting edge
- [Location]’s best
- [Location]’s only
- [Location]’s #1
Marketing words and phrases that infer growth or benefit
Getting tired of using the same words over and over again to convey the positive benefits your business will bring? Try some of these:
- Reap the benefits
- Ramp up
Marketing words and phrases that convey savings
Price is a part of any consumer’s decision-making process. Use these phrases to convey to your audience that they are getting a good deal:
- Save now
- Get your money’s worth
- Without breaking the bank
- Easy on your wallet
- Without breaking the bank
- While staying within your budget
- Avoid unnecessary fees
- Earn rewards
Language is powerful and using the right words will be the difference between marketing phrases that work and those that fall flat. Remember that a word or phrase that bodes well for one campaign doesn’t necessarily mean it will work across the board. As always, be strategic and conduct A/B testing to confirm you’re using these marketing phrases properly.